Privacy Policy
Last updated: 18/07/2025
This Privacy Policy describes how Global Distributions Australasia ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, including making a purchase from www.globaldistributions.com.au (the “Site”), or otherwise interact with us via email, phone, or online. By using our Services, you agree to the terms outlined in this policy.
If you do not agree with this Privacy Policy, please do not use our Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with a new "Last updated" date. We encourage you to review this policy regularly.
How We Collect Personal Information
We collect personal information in the following ways:
1. Information You Provide Directly
This includes:
- Name, address, email, and phone number
- Order and billing details
- Account login information
- Customer support queries and other communications
2. Information Collected Automatically
When you visit our Site, we may collect usage data such as:
- Your device type, IP address, browser type
- Pages visited, time spent on site, and actions taken
- Cookies and similar tracking technologies
3. Information from Third Parties
We may collect information from:
- Payment processors (e.g., Stripe)
- Website providers (e.g., Wix or WooCommerce)
- Shipping or logistics partners
- Marketing or analytics platforms
Cookies
We use cookies and similar technologies to:
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Remember your preferences
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Analyze website traffic
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Improve user experience
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Support targeted advertising
You may disable cookies through your browser settings, though doing so may affect website functionality. Learn more at: https://www.wix.com/legal/cookies
How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfill orders: including payment, shipping, and notifications
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To provide customer support: and manage your account and interactions
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To improve our services: including analysis of usage trends and preferences
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To market products or promotions: via email or social media (opt-out available)
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To ensure security: and prevent fraud, unauthorised access, or illegal activity
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To comply with legal obligations
How We Share Your Information
We may disclose your personal data with trusted third parties, including:
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Payment gateways (e.g., Stripe)
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Logistics and shipping providers
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Website hosting and analytics tools
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IT support partners (e.g., ibi@globaldistributions.com.au)
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Legal or regulatory authorities, if required by law
We do not sell or rent your personal information.
User-Generated Content
If you submit reviews or content to our Site, this information may be public. We are not responsible for how others may use content you voluntarily disclose in public areas.
Security & Retention
We take reasonable steps to protect your data but cannot guarantee complete security. Please avoid sending sensitive data via unencrypted methods.
We retain personal information for as long as necessary to:
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Fulfill orders and warranties
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Provide support
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Meet legal obligations
Your Rights
Depending on your location, you may have the right to:
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Access, update or delete your personal data
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Object to or restrict data processing
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Withdraw consent
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Request a copy of your data
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Opt out of direct marketing or targeted ads
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Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise your rights, please contact:
📧 support@globaldistributions.com.au
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review those sites directly.
International Data Transfers
If you are located outside of Australia, please note your data may be processed and stored in Australia or other countries where our service providers operate.
We take steps to ensure that your information is handled securely and in accordance with this Policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:
📧 sales@globaldistributions.com.au (General Enquiries)
📧 support@globaldistributions.com.au (Privacy & Returns Support)
📧 ibi@globaldistributions.com.au (Technical/IT Support)
📞 (03) 9357 1146