1. INTRODUCTION

This website is operated by Bushmills Investments Pty Ltd, trading as Global Distributions Australasia (“we”, “our”, or “us”). By accessing or purchasing from www.globaldistributions.com.au, including our eCommerce storefront and dealer/wholesale portal, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including retail customers, dealers, and wholesale account holders. If you do not agree to these Terms, you must not use this site or any of our services.
 

2. CONTACT DETAILS

For all enquiries and support:

Sales & Orders: 📧 sales@globaldistributions.com.au

Customer & Dealer Support: 📧 support@globaldistributions.com.au

IT or Technical Support: 📧 ibi@globaldistributions.com.au

Phone: ☎ (03) 9357 1146

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Mailing/Return Address:
Bushmills Investments Pty Ltd
Fcty 3, 1523 Sydney Rd,
Campbellfield VIC 3061, Australia
 

3. RETURNS & REFUNDS
We aim to provide a fair and simple return policy in line with Australian Consumer Law (ACL).
 

A. General Return Policy
We accept returns on stocked items within 14 days of purchase, provided that:

The item is unopened, unused, and in its original packaging

You have proof of purchase

The item is not listed under non-returnable categories

Return requests must be submitted in writing via support@globaldistributions.com.au and may require images for assessment. Items returned outside this window or in used condition will not be accepted unless they are found to be faulty.
 

B. Faulty or Damaged Items
If your item is:

Dead on Arrival (DOA)

Faulty within the warranty period

Damaged during delivery

Please contact us within 24–48 hours of receiving the item and provide:

Your full name and order number

Description of the fault or issue

Any steps taken to address the problem

Photos or video evidence

Your preferred resolution (refund, replacement, etc.)

We will assess and respond within 2 business days. You may be asked to return the item for inspection before a resolution is approved.
 

C. Incorrect Item Received
If you received the wrong item, contact us immediately. We may require return of the incorrect item (unused) before resending the correct one. Shipping costs will be covered if the error is ours.
 

D. Change of Mind
Returns due to change of mind are at our discretion and may only be accepted if:

The product is unused, sealed, and in original condition

The request is made within 14 days

The customer pays for return shipping

Refunds for change-of-mind returns may be issued as store credit.
 

E. Non-Returnable Items
The following cannot be returned or refunded unless they are faulty or DOA:

Food-grade or consumable items (e.g. ICE caffeine pouches)

Special Orders or items not typically held in stock

Final sale or clearance items

Used items (unless faulty under ACL)

Consumable items are covered by a 24-hour DOA-only warranty and cannot be returned once opened due to hygiene and safety regulations.

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F. Return Shipping Responsibility
The buyer is responsible for return shipping costs unless the item is deemed faulty

We recommend using tracked shipping for returns

We are not liable for items lost in transit

Approved refunds do not include shipping charges unless required under ACL
 

4. WARRANTY & CONSUMER GUARANTEES

All goods sold by Global Distributions come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure

Repair or replacement for minor faults

Compensation for any reasonably foreseeable damage caused by failure

Warranty periods and terms may vary per item. For products older than three months, the manufacturer’s warranty may apply. Contact support@globaldistributions.com.au for assistance.
 

5. DEALER & WHOLESALE ACCOUNT TERMS

By registering as a dealer or wholesale client, you agree to the following:

You must not share dealer login credentials or pricing

You agree not to resell in restricted territories/platforms (if applicable)

All dealer orders are subject to internal approval

MOQ (minimum order quantity) may apply

Payment terms must be adhered to (unless alternate agreement exists)

Dealer accounts can be suspended or terminated for breach of terms
 

6. ORDER ACCEPTANCE & PAYMENT TERMS

We reserve the right to:

Cancel or refuse orders at our discretion

Limit quantities on orders

Cancel dealer/wholesale orders if pricing, terms, or inventory issues arise

Prices and availability are subject to change without notice.

Payments may be made by:

Credit/Debit Card (via Stripe or PayPal)

Bank transfer (manual payment reference required)

Dealer terms (if approved)
 

7. SHIPPING POLICY

Shipping times and costs are displayed during checkout. Once dispatched, tracking information will be provided.

We use reliable carriers including StarShipIT and Australia Post

Delivery times are estimates only

We are not liable for delays due to third-party couriers

Large dealer orders may be shipped on pallets or via freight
 

8. LIABILITY & INDEMNITY

To the maximum extent permitted by law, we are not liable for:

Loss of profits or indirect damages

Improper use or modification of goods

Delays in shipping or unavailability of stock

You agree to indemnify Bushmills Investments Pty Ltd against any claim arising from your breach of these Terms or misuse of the website.
 

9. THIRD-PARTY INTEGRATIONS

We use third-party services for:

Payment (Stripe, PayPal)

Shipping logistics (StarShipIT, Sendle, Australia Post)

Portal access and user management

By transacting with us, you agree to their respective terms and policies.
 

10. JURISDICTION & GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.
 

11. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website with the revised date. Continued use of our services constitutes acceptance of the updated Terms.
 

12. QUESTIONS OR DISPUTES

For all concerns related to returns, orders, legal matters, or dealer terms, contact:

📧 support@globaldistributions.com.au
☎ (03) 9357 1146