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Returns, Exchanges & Warranty Information

At Global Distributions, we are committed to delivering the best products and service possible. We understand that sometimes issues may arise, and we’ll always do our best to make things right.

📦 Returns Policy

We accept returns on most stocked items within 14 days of purchase, provided the items are:

  • Unused and in original, undamaged packaging

  • Accompanied by a receipt or proof of purchase

If 14 days or more have passed since your purchase, we may still be able to assist — especially in cases of major product faults or warranty concerns — but refunds or exchanges are not guaranteed and are assessed case-by-case.

Please note:

  • Special Order items are non-refundable unless faulty

  • Sale items are non-refundable unless a major fault exists

  • Consumable products (e.g. food-grade, hygiene, or single-use items) are non-returnable unless Dead On Arrival (DOA)

🔁 How to Request a Return

If you need to submit a return, please email us at support@globaldistributions.com.au with the following information:

  1. Your full name and order reference number

  2. The product(s) you’d like to return and why

  3. Any steps you’ve already taken to address the issue

  4. Your desired resolution (refund, replacement, credit)

We’ll respond within 24–48 business hours with further instructions.

🛠️ Incorrect or Damaged Items

If you receive an incorrect item or your order arrives damaged in transit:

  • Contact us immediately at support@globaldistributions.com.au

  • Provide photos of the product and packaging

  • We’ll arrange a suitable resolution — this may include a replacement or refund

Returned items must be unused and in original packaging.

🔄 Change of Mind Returns

Change of mind returns are accepted at our discretion and must meet the following criteria:

  • Product is unused, unopened, and in original condition

  • Product is returned within 14 days of purchase

  • Return shipping is covered by the customer

Change of mind returns will not be accepted for special orders or consumables.

💰 Refund Process

If a refund is approved:

  • It will be processed within 48 hours

  • Funds will be returned via your original method of payment

  • Please allow extra time depending on your bank or payment provider

🚚 Return Shipping

Customers are responsible for the cost and safe return of products unless:

  • The product is faulty or incorrect

  • A DOA warranty claim is approved

We recommend using tracked and insured postage when sending items back to us.

Return address:
Global Distributions
Fcty 3, 1523 Sydney Rd
Campbellfield VIC 3061
Australia

🧾 Warranty Information

All of our products are covered by manufacturer warranties, where applicable. If your product develops a fault after the return period:

We’ll assist in determining warranty eligibility and guide you through the process of repair, replacement, or manufacturer contact.

⚖️ Your Consumer Rights

​Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a refund or replacement for a major failure and compensation for other reasonably foreseeable loss or damage. If the item fails to be of acceptable quality but does not constitute a major failure, you are entitled to have it repaired or replaced.

📬 Contact Us

For general enquiries or return support:
📧 sales@globaldistributions.com.au
📞 (03) 9357 1146
 

For returns and warranty:
📧 support@globaldistributions.com.au
 

For technical or IT support:
📧 ibi@globaldistributions.com.au

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